Privacy policy
Thank you for your interest in ProtyLabs Solutions. Protecting your data is important to us. Below we explain which personal data we process when you visit this website and contact us, for what purpose, and what rights you have. This is a translation for your convenience; the German version is legally binding.
1. Controller
ProtyLabs Solutions, owner Malik Arndt
Zum Vessertal 78, 98553 Schleusingen, Germany
Phone: +49 171 1271928 · E-mail: info@protylabs.com
2. General information
We only process personal data where this is necessary to provide this website, to handle your enquiries or to perform contracts, where there is a legal obligation, or where you have given your consent. The legal bases are in particular Art. 6 (1) (a) GDPR (consent), (b) (contract and pre-contractual measures), (c) (legal obligation) and (f) GDPR (legitimate interest).
3. Hosting and server log files
This website is hosted by STRATO GmbH, Otto-Ostrowski-Straße 7, 10249 Berlin, on servers in Germany. A data processing agreement pursuant to Art. 28 GDPR has been concluded with STRATO.
When you access the website, the server automatically stores technical data transmitted by your browser: IP address, date and time of access, page requested, amount of data transferred, the previously visited page (referrer) as well as browser and operating system. We need this data to deliver the website securely and reliably and to detect misuse (Art. 6 (1) (f) GDPR). It is not combined with other data and is deleted after a short time, unless longer storage is required to investigate a security incident. We create aggregated visitor statistics exclusively from these log files – without cookies and without profiling.
4. No cookies, no tracking
This website does not set any cookies and does not use any analytics, advertising or tracking services. Fonts are loaded from our own server; there is no connection to Google Fonts or other third parties. The search, material finder, glossary and process guide run entirely in your browser; your input is not transmitted.
5. Contacting us
If you contact us via the contact form, e-mail or phone, we process your details (e.g. name, company, e-mail address, phone number, message and attached files such as CAD data or photos) to answer your enquiry and prepare a quote. The legal basis is Art. 6 (1) (b) GDPR, for other enquiries Art. 6 (1) (f) GDPR. The details from the contact form are sent to us by e-mail.
We delete your data as soon as your enquiry has been fully processed. If an order is placed, we keep the documents in accordance with commercial and tax retention periods (usually 6 or 10 years). We treat your design data confidentially and only pass it on to the extent necessary to manufacture your order.
6. Contact via WhatsApp
If you write to us via WhatsApp, your message and phone number are processed via the WhatsApp service of WhatsApp Ireland Limited; data may be transferred to the USA in the process. We only use WhatsApp if you choose this channel yourself. For confidential documents we recommend e-mail or the contact form.
7. Requesting documents
If you request documents such as the Design Guide or the Technical Handbook via the website, we process your name, company and e-mail address to send you the documents and to contact you about them. The legal basis is your consent (Art. 6 (1) (a) GDPR). We only send you practical tips and news if you have separately agreed to this. You can withdraw your consent at any time with effect for the future, e.g. by e-mail to info@protylabs.com.
8. E-mail information for existing customers
If you are already a customer, we occasionally inform you by e-mail about our own similar services (§ 7 (3) UWG, Art. 6 (1) (f) GDPR). You can object to this at any time without incurring any costs other than the transmission costs at basic rates – a short message to info@protylabs.com is sufficient.
9. Links to other websites
Our website contains links to external services, e.g. to our Google Business Profile (Google Maps) and to Instagram. Only when you click such a link do you leave our website; from then on the privacy policy of the respective provider applies. No data is transmitted to these providers beforehand.
10. Your rights
You have the right to information about the data we store about you (Art. 15 GDPR), to rectification (Art. 16), erasure (Art. 17), restriction of processing (Art. 18), data portability (Art. 20) and to object to processing based on legitimate interests (Art. 21 GDPR). You can withdraw any consent given at any time. Simply contact info@protylabs.com.
You also have the right to lodge a complaint with a data protection supervisory authority, for example the Thuringian State Commissioner for Data Protection and Freedom of Information (TLfDI).
11. Encryption
This website uses SSL/TLS encryption. You can recognise an encrypted connection by the padlock symbol and “https://” in your browser’s address bar.
12. Last updated
As of November 2026. We update this privacy policy whenever our website or the legal requirements change.